Labs - Frequently Asked Questions
YOU CAN NOW VIEW YOUR LAB RESULTS ON YOUR PORTAL
WHAT DO YOUR LAB RESULTS MEAN FOR YOU AND YOUR FAMILY: CLICK ON THE TRUSTED WEB SITE BELOW TO SEARCH FOR ANSWERS
Frequently Asked Questions when viewing your lab results on your portal:
1) Why don’t I see results for all of my labs?
a. If you didn’t get your labs drawn at Quest, you may not be able to see results beyond the tests were “normal” or “abnormal”. It has to do with our computer interface with different lab companies. (Please contact your Care Team to get a copy of your labs if needed)
b. Some labs take longer than others to be processed and may be pending.
c. Your Care Team may want to talk to you in person regarding a specific lab and chose not to publish the results on the portal.
2) Why do I see communication between staff on my portal?
a. The company that we use for our Electronic Health Record does not allow us to turn this feature off. We realize that it may be confusing to you as you look at your test results, but feel that it is more important to give you access to your test results! If you have questions about any communication within this box, your Care Team would be happy to explain it further.
b. You may see some communication from Quest as well, please feel free to ask your Care Team for further clarification.
3) What do my results mean and how can I improve my health?
a. We have added a link to a great web resource for understanding your lab results that you may find helpful. Your Care Team would love to spend time talking to you about your results if you desire. http://labtestsonline.org/understanding/
b. We have also included a link to the National Institute of Health – this is a great, non-biased resource to answer some of your health questions. http://www.nlm.nih.gov/medlineplus/
c. Please ask your Care Team about other resources to improve your health.
Contact Us
Russian River Health Center
Main Phone: (707) 869-2849
16319, 3rd Street
P.O. Box 226
Guerneville, CA 95446
WCHC Mental Health Services
Main Phone: (707) 869-2961
16312, 3rd Street
P.O. Box 226
Guerneville, CA 95446
Russian River Dental Clinic
Main Phone: (707) 869-2933
16312, 3rd Street
P.O. Box 226
Guerneville, CA 95446
Occidental Area Health Center
Main Phone: (707) 874-2444
3802 Main Street
P.O. Box 100
Occidental, CA 95465
Sebastopol Community Health Center
Main Phone: (707) 824-9999
6800 Palm Ave., Suite C
Sebastopol, CA 95472
Forestville Wellness Center
Main Phone: (707) 887-0290
6550 Front Street
Forestville, CA 95436
Teen Clinic at CASA
Main Phone: (707) 887-0427
6570 1st Street
Forestville, CA 95436
Administrative Office
Main Phone: (707) 869-5977
14045 Mill Street
PO Box 1449
Guerneville, CA 95446
Info & Questions E-Mail
To contact us via email, please complete the contact form. Note that we cannot answer medical questions via email.